Privacy Policy

CraftKip ("we", "us") respects your privacy. This policy explains how we collect, use, and protect your personal data when you use our marketplace as a client or seller.

Data we collect

• Account data: name, email address, password (encrypted), account type (client or seller)
• Transaction data: orders, payments, billing address
• Seller data: store name, product listings, payout information
• Technical data: IP address, browser type, device information, cookies
• Communications: messages sent via our contact form or support channels

How we use your data

We use your data to create and manage accounts, process orders, enable seller storefronts, improve our services, prevent fraud, and comply with legal obligations. We only send marketing emails if you have opted in.

Legal basis (GDPR)

We process data based on contract performance, legitimate interests, legal obligations, and — where required — your consent.

Data sharing

We may share data with payment processors, hosting providers, and analytics services under strict agreements. We never sell your personal data to third parties.

Retention

Account data is retained while your account is active and for up to 3 years after closure, unless a longer period is required by law.

Your rights

Under GDPR you may request access, rectification, erasure, restriction, portability, or object to processing. Contact privacy@craftkip.com. You may also lodge a complaint with your local data protection authority.

Security

We implement technical and organisational measures to protect your data, including encryption in transit and access controls.

Contact

Data Protection Officer: privacy@craftkip.com